Frequently Asked Questions
Everything you need to know about your Black Rock Grill experience.
How do I heat my Black Rock Grill stone?
For best results, heat your stone in a conventional oven at its highest setting (280°C / 550°F) for 40-60 minutes, or place it directly on a gas or electric hob for 20-30 minutes until water droplets sizzle instantly.
What is the standard delivery timeframe?
We aim to dispatch all orders within 24 hours. Domestic shipping typically takes 2-4 business days, while international delivery varies by location, usually arriving within 7-10 business days.
Are the stones easy to clean?
Yes, cleaning is simple. Once the stone has cooled completely, soak it in warm water for 20 minutes, then use a stainless steel scourer or scraper to remove any residue. Do not use soap or put the stone in the dishwasher.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are the bamboo boards sustainable?
Absolutely. All our wooden sets utilize sustainably sourced, high-quality bamboo which is naturally heat-resistant and durable, ensuring a long-lasting addition to your kitchen.
Do you offer a warranty on your products?
Yes, we provide a 12-month manufacturer's warranty against defects in materials and workmanship for all our rock cooking sets and accessories.