Returns & Exchanges

At Black Rock Grill, we want you to be completely satisfied with your stone cooking equipment. If you are not happy with your purchase, you can return your unused items within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Securely

  Place the unused item in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized shipping center; please retain your tracking receipt.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.